Resume

Experience

Seraph Technology Solutions, Chicago — IT Consultant

Collaborate with clients to determine which services and hardware solutions will best serve their unique needs. Ensure frictionless collaboration between the Seraph team and any other vendors working in tandem on client projects. Act as primary point of contact for all projects with select clients and organize and delegate tasks as needed. Hold regular calls with client management team to discuss status and progress of involved projects. Plan cable routing and hardware placement. Install and efficiently route cable runs. Terminate runs with appropriate connectors and validate them. Install rack and rack network equipment, minding ease of replacement. Neatly connect installed gear into patch panels and clearly label all connections for the sake of future maintenance. Configure network equipment with appropriate VLANs, SSIDs, and user settings. Provide Technical Support to clients in a timely and friendly manner. Assist clients with remote debugging over phone or remote desktop to minimize any of their potential downtime.

Moebius Solutions, San Diego — Software Engineer

Engineer solutions which extend graphical interfaces by writing custom React components. Refactor existing components to implement more of their intended functionality. Test components through a variety of set scenarios to ensure resilience. Validate that components follow design guidelines and correct other errant components when necessary. Update Java API to correct existing errors and implement new frontend features and interactions. Improve cohesion with existing database backends. Meet with clients to discuss their needs in the scope of my work. Review progress and note changes and features to implement in future milestones. Present prototypes to clients and supervisors to receive feedback and assess progress. Suggest solutions for user interaction pain points.

Spacelink, San Diego — Network Operations Technician

JUNE 2021 - OCTOBER 2021

Oversee server colocation and site to keep company and client devices functioning at their maximum uptime. Manage open client and internal requests and incidents using internal ticket system. Provide Level 1 IT Support to clients in a timely and friendly manner. Assist clients with remote debugging over phone or remote desktop. Respond to and organize company email accounts. Independently develop internal tools to increase technician efficiency and consolidate repetitive tasks. Debug internal monitoring plugins as their working environments change.

Muir College Center, San Diego — Student Manager

SEPTEMBER 2018 - SEPTEMBER 2019

SEPTEMBER 2017 - SEPTEMBER 2018 (as College Center Assistant)

Manage the student employee team in the Muir College Center. Collaborate with and guide them through their projects and duties. Discuss College Center operations and plans with College Center Director. Maintain and troubleshoot the Point of Sales, computer, and sound systems, working with technical support over the phone as needed. Revise existing organizational systems to increase efficiency and productivity of other employees. Interview and select new staff hires.

Education

University of California San Diego — B.S. Computer Science

GRADUATED IN AUGUST 2020

Relevant Coursework: Computer Networks, Probability in Artificial Intelligence, Object Oriented Programming, Algorithm Design and Analysis, Data Structure Design, Computational Theory, Operating System Design, Digital Logic, UI/UX & Interaction Design.

Programming Skills

Languages

  • Python
  • Java
  • JavaScript
  • C
  • C++
  • SQL
  • HTML
  • CSS
  • LaTeX
  • Rust (learning)

Technologies & Frameworks

  • React
  • MUI
  • Bootstrap
  • Docker

Additional Skills & Clearances

Other Software & OS Familiarities

  • Git
  • Bash
  • Linux
  • Windows
  • macOS
  • iOS
  • Android
  • VSCode
  • GSuite
  • Microsoft 365
  • Vim
  • Sublime Text
  • JetBrains
  • Unifi
  • EntraID

Networking

  • Network Structure
  • Network Troubleshooting
  • Audio-Visual Setup & Live Operation
  • Telecom and VoIP Systems

Computer Systems

  • Hardware Troubleshooting
  • Software Troubleshooting
  • System Building
  • System Provisioning & Deployment

Security Clearance

  • Secret

Languages

  • English - Fluent
  • American Sign Language - Conversational
  • Spanish - Basic